Frequently Asked Questions
Everything you need to know about shopping at Moons Toy Store.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Please ensure all original packaging is intact to receive a full refund.
Are the materials used in your products safe for children?
Yes, all products at Moons Toy Store are made from non-toxic, BPA-free materials and meet or exceed international safety standards for children's toys and accessories.
Do you offer gift wrapping services?
Absolutely! You can select our premium gift wrapping option at checkout, which includes a personalized note and high-quality decorative packaging.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.