Returns & Exchanges
At Moons Toy Store, we want you to be completely satisfied with your fashion-forward purchases. If your items aren't the perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Place the unworn garments with original tags attached back into their original packaging to ensure they are protected during transit.
Drop Off the Package
Affix the return label to your parcel and drop it off at any authorized courier location or schedule a home collection.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing